Why Choose Metro
Metro Contents specializes in restoring and salvaging personal belongings affected by disasters such as fire, mold, water damage, and tree impact. Our services include cleaning, repairing, and restoring items such as documents, electronics, artwork, textiles and taxidermy. We provide pack out services, cleaning and restorations, contents move back, structure cleaning, climate-controlled storage and much more.
Metro Contents Process
Customer Intake
Our office coordinator gathers caller’s information by phone or email. This will include:
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Your full name
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Your address
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The best phone number to reach you at
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Your email address
Once personal information is gathered, we will move on to the next steps of collecting information about the reason for calling as well as your insurance information. This will include:
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Insurance Carrier
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Claim Number
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Adjuster Name, Phone, and Email
Once all information is gathered, this information is passed along to our estimators who will contact you to schedule a site inspection.
Site Inspection
Our estimators schedule a site inspection within 24-48 hours after receiving a new claim. Detailed photos are taken at the loss site capturing photos of the source of loss, as well as affected rooms and contents. Our estimators will provide you with a customer packet and go over details about our company process and what is expected for your type of loss.
Estimates
Estimates are prepared and provided 24-48 hours after a site inspection using insurance industry software Xactimate. A preliminary estimate will be sent directly to the insurance carrier for approval.
Pack Out
Metro Contents will carefully and respectfully pack and wrap the contents of your home or business in need of restoration and deliver them to our off-site facility. Each item is photographed and tracked with a barcode using an online software system Metro Contents photo documentation process captures your contents conditions, allowing our technicians to evaluate your contents when damages are too severe and can’t be restored. All non salvageable items will be considered a total loss and photographs will be provide in a report to your insurance company.
Contents RestorationCleaning
.Metro Contents offers a comprehensive content restoration system designed to help return your items to pre- loss condition. In our state-of-the-art cleaning center, our contents professionals are IICRC certified and trained to clean and restore contents using industry standard chemicals based on type of loss. Our special cleaning process using our Ultra Sonic Cleaning System can have much more success in restoring damaged items at a fraction of the cost leading to significant savings by reducing contents replacement and disposal costs protecting your sentimental value items.
Storage
Feel confident knowing your contents are securely stored and won’t get misplaced. In our 50,000 sq ft climate-controlled facility, our warehouse team maintains a clean, safe, and organized environment. We keep track of your contents using our inventory tracking system allowing us to track your contents from the pack out, warehouse storage, to the move back keeping track of your contents every step of the way. Your contents will remain in storage until the cleaning, restoration and reconstruction process are completed.
Move Back
Move Back services are performed after all cleaning and restoration is complete. Our technicians will deliver, place floor protection on your new floors, reset and unpack all contents at your home or business and place them precisely where you’re used to having them, leaving you with one less thing to worry about.